Frequently Asked Questions：
Is it safe to use Vcablemart?
All the sensitive information is encrypted and protected with the best encryption software in the industry SSL.
Is it safe to pay in Vcablemart?
Yes, we use the most up –to- date SSL to encrypt and protect the information. And we use the third party gateways to process the payment, such as PayPal.
Vcablemart doesn’t collect sensitive info, such as card number, expiry date, etc
What payment method does Vcablemart accept?
Vcablemart accepts: PayPal, Visa, Master, American Express, Discover,etc
My credit card is American Express or Discover, how can I use it?
My credit card is Visa or Master, how can I use it?
I don’t have a PayPal account, can I still checkout with my credit card through PayPal express checkout way?
If I don't register in Vcablemart, can I place an order?
Yes, you can checkout by the button below:
If I forget the password of my account, how can I get it?
Please click Forgotten Password and then entre the registered email. Then our system will send you a new password
I can not find the required product. Can you customize it for me?
Yes, we accept custom order. And we have the custom configuration. You can calculate the price and order online.
Can Vcablemart drop ship for me?
Yes, we can drop ship and just leave your shipping information. You can count on us!
Do you ship to APO/FPO address?
We can ship worldwide but we don’t ship to APO/FPO address.
How can I get an invoice for my order?
You can log in your account and get a copy or contact us.
We purchase a product from Vcablemart. It works well but I don't want it now. Can I return it?
Sorry. All sales are final. Please carefully confirm before you place the order.
The items I order don't work. How can I return it?
Yes, you can return it. For defective items, please advise us in 7 days after delivery. You have 15 days to return the items. Any product returned after 15 days will be refused and sent back to the customer.
Can I get the money back if the items I order don't work?
Yes, of course you can get the money back if you prefer refund not to exchange.